FAQ

You’ve got questions, we’ve got answers.

If you’re looking for more information about do+dare products and policies, you’ve come to the right place! Read through the answers to frequently asked questions. If you can’t find what you need on this page, be sure to drop us a line.


Where do you ship?

do+dare is proud to ship anywhere in the world. Shipping prices vary depending on your location the courier you choose, and the speed of service.

We are proud to work with Canada Post, the United-States Postal Service, and UPS.

How is the shipping price calculated?

The shipping price is calculated by the courier and is based on your mailing address.

When will my underwear be ready to ship?

We know you’re anxious to get your hands on your purchase, so we always work as quickly as we can. After you place an order, your undie is typically personalized and shipped by the end of the next business day.

How do I track my order?

You will receive a tracking number when your order ships. You can check the status of your order by logging into your do+dare account and viewing the My Orders page.

What does “1% for the Planet” mean?

Our goal is to make you happy while keeping mother nature happy, too! As a 1% for the Planet brand, we donate 1% of our sales to certified environmental non-profits that are working to protect our planet.

1% for the Planet represents a global network of businesses, individuals and nonprofit organizations tackling our planet’s most pressing environmental issues.

Where are your underwear manufactured?

To keep our undies as eco-friendly as possible, we work with local manufacturers in Toronto, Canada whenever we can. All our partners have locations within 75 kilometers (45 miles) of our studio.

Specifically, our underwear are hand sewn in the city of Toronto. Our luxurious waistband is made to our specifications in Hamilton. Our tags are cut from natural canvas in Markham. Our four-way stretch bamboo is supplied by one of North America’s largest textile importers. And while our bamboo does come from China (bamboo grows in China afterall), it bears Oeko-Tex certification, which means that not only is it super soft, stretchy, and comfy, but also that it is made ethically and free from harmful chemicals – the best choice for your most sensitive body parts.

What materials are your underwear made of?

Our undies are primarily made of a 95% bamboo and 5% spandex fabric. Bamboo is a soft, eco-friendly material that is moisture wicking, has natural antibacterial properties and is resistant to UV rays.

Our waistband is a specialty blend of polyester and spandex to give a super soft feel while being gently supportive. Our tags are natural cotton canvas.

All of our inks are Eco Passport by Oeko-Tex certified and CPSIA compliant which means that they meet the criteria for ecologically responsible manufacturing and that they are safe for all ages, even the little ones.

How does my design get onto the underwear?

We use a high-quality direct-to-garment printer that prints right on the undies as if it were a piece of paper. Inkjets pass back and forth over the garment and lay down color to bring your design to life.

All of our inks are Eco Passport by Oeko-Tex certified and CPSIA compliant which means that they meet the criteria for ecologically responsible manufacturing and that they are safe for all ages, even the little ones.

Can I really print anywhere on the underwear?

Just about! The design possibilities are (almost) endless. You can print on the outside or inside of the back or front of the undies, but your design can’t wrap around the sides. Design guides will appear when crafting your undies to help you place your art for that perfect look.

How does the designer work?

The designer is easy peasy – just follow the on-screen prompts, play with options, and you’ll get the hang of it in no time. If you’re having difficulty, don’t hesitate to hit the chat button on the right and connect with our customer support team.

What type of mobile device do I need in order to use the designer?

The designer is mobile-optimized and works on any modern smartphone. You’ll run into some trouble if you’re still using a flip phone, though!

How do I know if I’ve selected the right size?

Follow the sizing charts below to select your size.

Boxer briefs fit

S30-32″ / 76-82 cm
M33-35″ / 84-89 cm
L36-38″ / 91-97 cm
XL39-42″ / 99-107 cm
Inseam: 4″ / 100 mm

Cheeky and boyshorts fit

WaistHipUS Sizing
S26-27″ / 66-68.5 cm36.5-37.5″ / 92.5-95 cm4-6
M28-29″ / 71-73.5 cm38.5-39.5″ / 98-100 cm8-10
L30.5-32″ / 77.5-81 cm41-42.5″ / 104-108 cm12-14
XL34-36″ / 86.5-91.5 cm44.5-46.5″ / 113-118 cm16-18

How do I properly measure my waist and hip?

Waist measurement: You can find your natural waist by bending to one side and finding the natural indentation in your torso. Keeping the measuring tape parallel with the floor, measure around the waistline. Leave a space the width of one finger between your body and the measuring tape to ensure a more comfortable fit.

Hip measurement: Stand on a level surface with your feet together. Keeping the measuring tape parallel with the floor, measure around the fullest part of your hips and bottom (approximately 7-9″ / 18-23 cm below your natural waistline).